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RETURNS

We accept returns within 7 days of your order shipment date in return for store credit! (excludes shipping cost)

Unfortunately, all sterile products, make up and sale items are exempt.

How to return your order:

All domestic UK orders that are eligible for return will come with a return order form.

1. Fill out the Order Return Form. Make sure to include your contact information and list each item you are returning. 

2. Place the prepaid return shipping label to your package - we encourage our customers to reuse their original packaging. Drop the item off in your mailbox or at your local post office. Shipping time takes about 3-5 business days.

3. Once received, we will process your return within 3-5 business days. 
We will email you your store credit code. This code does not expire! Please note, we do not include your original shipping cost in your store credit code. 


Please note:

We do not offer direct exchanges. (A new order must be placed, with the use of your store credit)

We do not refund shipping charges. 

All return items must be unused and undamaged with its original packaging

 

DAMAGES

For any returns regarding damages, please email us at orders@browmasters.co.uk or call us at 01709 431 671 

We will examine the returned product and will notify you of your eligibility for a refund or exchange via email within a reasonable period of time. Please note, we will not be able to accept returned items if it is determined that they have been used or damaged on receipt of the parcel. In such circumstances no refund will be offered.

We understand that every situation is unique and want to make sure you find the best suit. Please call or email us with any questions. Our online customer service hours: Monday - Friday, 9am - 5pm

This return policy reflects orders placed online with PMU Supplies. For our return policy regarding purchases made at Browmasters Training Academy please refer to your receipt.